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outsourcing 047e253fre EDS, business, outsourcing, executives, capability, leverage, operations solutions, technology, clients. EDITORS' NOTE "Despite strong headwinds" and the present "recession-like environment" -- indeed, because of them -- EDS is enjoying "more business than we've ever done," reveals Executive Vice President Doug Frederick, who also serves as sector executive of the firm's Operations Solutions. Some may have niche capability in business-process outsourcing, but none has the industrial-strength IT on top of -- or more accurately, beneath -- it. We'd like them to update their evaluations once a month, but this is their call -- they're the clients, after all. So 52 times a year, our client executives are responsible for updating their dashboards to describe with accurate and timely information the performance levels of their accounts. anglojun02 Mincom, Anglo Coal Australia, business, outsourcing, management, mining, contract, producers, Anglo American. Anglo Coal Australia Pty Ltd, part of Anglo American plc which amongst its other very substantial resource interests is one of the world's largest private sector coal producers and exporters, today signed an IT outsourcing contract with leading solutions provider, Mincom Limited. The contract is a continuation of the agreement the organisations signed in 1998 for the facilities management of all Anglo Coal Australia's centralised business systems infrastructure that support its corporate office and coal mines in Queensland and New South Wales. "We are in the business of mining, processing and marketing coal, and outsourcing the facilities management of our corporate business systems to Mincom allows Anglo Coal Australia to really focus on our core business, coal mining" he said. OutSource network, outsourcing, support, technicians, business, resources, Headquarters, management, Solunet. Solunet Inc. is the country's largest independent provider of cutting-edge wide area networking equipment and solutions. Solunet's total network solutions to communication service providers, CLECs, and private enterprises, is complemented by an extended portfolio of business and technical services including business consulting, finance services, network design, best-of-breed product offerings, installation, project management and post-sales support services. Now companies become the best at everything by OutSourcing -- the strategic approach by which an organization contracts out major functions to specialized and efficient service providers, who become valued business partners. · Trained technicians with experience in multitechnology, multi-vendor support. · An established call tracking and management system that lets you get up and running right away. andrewmorgan management, services providers, business, scope, contract, outsourcing, reporting, cost, consultancy. Is this a model solution for the future? Identify a partner you want to work with. CAUTION: No-one is good at everything in every location! Can they fulfil the scope of services? Do they meet cost, affordability and risk criteria? How flexible are they in meeting your changing requirements? How good are the people you will be dealing with? Flexibility to change scope, standards and supplier How much management input is desirable? Do you want lowest cost and/or cost certainty? The supplier is losing money on the contract Trying to keep the outsourcing project a secret Rushing the process/announcing an early deadline Using the supplier's standard contract .more pitfalls! Computerworld outsourcing, costs, Canada, CGI, Allmerica, culture, firms, management, Fund. So-called nearshore outsourcing services delivered from Canada have become an alternative to traditional offshore arrangements for some U.S. companies that are looking to cut their IT costs. Thecheaper dollarandlower labor costs in Canada, as well as the geographic proximity and cultural similarities between that country and the U.S., are big draws for companies such as Worcester, Mass.-based Allmerica Financial Corp. Allmerica outsourced application development and maintenance for two of its business units to Keane Inc. in a deal signed in late 2000 and expanded last month. IT services firms working from Canada are typically able to shave 15% to 25% off the costs of doing the same work in the U.S because of thecurrency exchange rate, said Michael Filak, a senior vice president at Montreal-based outsourcing vendor CGI Group Inc. Last October, for instance, CGI finalized a 10-year, $380 million outsourcing contract with Novata, Calif.-based Fireman's Fund Insurance Co. 109693 http://www.gartner.com/resources/109600/109693/109693.pdf outsourcing, market, vendors, outsourcing services, industry, technology, outsourcing engagements, differ, scope. Outsourcing has moved from a niche technology management tool to a mainstream, strategic weapon for many firms, but the rate and scope of this rapid shift in outsourcing has differed by vertical market. Financial services organizations, typically leaders in adoption of new technology services, have embraced outsourcing much differently than government agencies. Moreover, the nature of outsourcing within a given industry can differ based on the unique dynamics of individual industry subsegments, like payers and providers in the healthcare marketplace. Vendors must invest key resources to determine the proper market entry strategies for outsourcing services by vertical market and, in some cases, by segments within each vertical. SharpeRalph risks, technology, FFIEC, service providers, bank, management, outsourcing, security, regulatory. · Uncertain return on investment and customer acceptance (e.g., timing) -- Oversight of service provider Regardless of the decision to outsource, the bank remains ultimately responsible. · FBIIC is a standing committee of the President's Critical Infrastructure Protection Board, serves as the Office of Homeland Security Financial Markets Work Group. · FBIIC is charged with coordinating federal and state financial regulatory efforts to improve the reliability and security of the U.S. financial system. · Treasury's Assistant Secretary for Financial Institutions chairs the committee. · Definition of Ops Risk: "The risk of loss resulting from inadequate or failed internal process, people or systems, or from external events." star97 http://www.kaner.com/pdfs/slides/star97.pdf outsourcer, Kaner, Slide, plan, contracts, standards, staff, bugs, schedule. Developer/publisher engages in wishful thinking about schedules, capability & cost. Performance standards are unknown, unused, or not costed out in a rational way. you're missing needed equipment or software (config testing or testing tools) you believe the outsourcer will be more efficient you want the outsourcer to train your staff you need an independent advisor (severity, completeness, etc.) contractual obligation to outsource (independent testing) you want certification some yahoo in senior management "knows" that outsourcers do it faster, cheaper, better. If the schedule is unreal, maybe use the outsourcer as the independent investigator who explains that to your management, and then pull the testing back in-house. --replicate all bugs and look for more serious consequences. OutsourcingHarris http://www.ammc.org/OutsourcingHarris.PDF outsourcing, consultant, objectives, professionalism, staff, members, meeting, hiring, responsibilities. It's the kid in us that continues to flourish. We know, however, it's not the most productive way to begin an "outsourcing" search. She continues, "In an effort to ensure that our department services our customers and continues to work and think strategically, we had to look outside the box for ways to accomplish all goals without increasing the staff in the department. Identify the project and create a focus group of internal staff to develop objectives. Consider calling a consultant with whom you are familiar and ask for input relative to the objective setting process. Most likely, true specialists have a ventured interest in the professionalism of their industry and themselves. 30may2001ig http://www4.gartner.com/1_researchanalysis/30may2001ig.pdf Gartner, businesses, enterprises, customers, United States, European, Management Update, executives, trends. To help those executives with their planning, Gartner discusses the latest trends in application outsourcing. To assist prospective buyers of application outsourcing services, Gartner created the Application Outsourcing Magic Quadrant, which is designed to evaluate vendors based on their completeness of vision and ability to execute that vision. The greatest challenge for enterprises, and for the authorities enforcing the regulations, will be to determine how the regulatory provisions translate into actual business and IT policies and practices. Most EU-based enterprises already have some experience with dealing with data protection laws, and in any case, there is not the same level of rampant personal data sharing and selling in Europe as in the private sector in the United States. OutsourcingToups http://www.ammc.org/OutsourcingToups.PDF firm, outsourcing, meetings, budget, RFP, communications, staff, success, money. Well, it's not just about money anymore -- it really isn't. In fact - outsourcing for money's sake is not a safe way to ensure professionally completed projects. As clearly as you understand what the end result will be you must be able to convey this to the firm and/or individual you wish to assign this project. 11. How much is your overall budget and how do you envision it to be spent administrative time, management time, telephones, expenses? As an example, a meeting management firm that specializes in computer-based meetings will probably have a much different procedure and approach than either a medical-based firm or one that specializes in the non-profit sector. Outsourcing becomes a foreign affair programmers, communication, Baliga, McConnell, Fieldglass, outsourcing, cost, countries, customers. Reaching out: Vish Baliga, a senior manager at Fieldglass Inc., says communication was a problem because offshore programmers wouldn't ask questions. Sitting at his home computer, the senior manager with Chicago software firm Fieldglass Inc. holds a conference on Yahoo messenger with an offshore programming center in Bombay, India, where it is 9 a.m. During the meeting, Mr. Baliga will use a shared space on the Internet to hand off the file for a software development project his firm's Chicago programmers have been working on. Bruce McConnell, president of McConnell International LLC, a Washington, D.C., technology consulting firm, says the Internet has enabled global reach for U.S. businesses in several key areas. First is e-commerce, which allows firms to sell worldwide without having to set up shop overseas. brower outsourcing, privatization, government, labor, technology, contracting-out, employees, cost, workers. J. Michael Brower Department of Justice, Immigration, and Naturalization Service The Department of Defense has taken about 80 percent of the government cutbacks since the end of the Cold War. As a result, information technology (IT) outsourcing and privatization has become a popular means to lower the cost of labor devoted to perform computer-related functions. The problem has reached its apex at the Department of Defense (DoD) where many government technologists face the prospect of contractorization as military budgets become more austere and personnel cuts increasingly severe. This means more competition for private technology workers and less security for mid- and lower-level defense employees who still perform DoD information technology (IT) tasks. outsource http://www.asti-global.com/brochures/outsource.pdf outsourcing, ASTI, business, software development, client, staff, management, development process, procedures/standards. Managing business changes to support new business initiatives while providing support for legacy applications and keeping pace with emerging technology is a real challenge. ASTI has many years of outsourcing experience using our off-shore development software engineering staff in Shanghai and Beijing, China. Software Development Process Control ASTI attributes much of its success of the outsourced software development services to adhering to well-defined software development process procedures/standards. ASTI initially assigns a Project Manager (PM) to serve as the interface between ASTI and the client to maintain the requirements specification and to oversee the entire project. ASTI's PM maintains regular contact with the client primarily via email and submitting progress reports throughout the software development process. 9505 outsourcing, contract, outsourcing vendor, outsourcing customer, management, practice, parties, liability, service level. A good contract is often the key to a successful IT outsourcing relationship. The contract defines the rights, liability, and expectations of both the outsourcing vendor and the outsourcing customer concerned and is often the only solid mechanism for regulating the relationship of the parties. This article builds further on that direction by presenting a practical and systematic overview of some key IT outsourcing contractual issues, exploring and highlighting management implications where appropriate. By discussing these issues systematically from a management and practical perspective, this article contributes to bridging the gap between theory and practice and offers useful information to management considering IT outsourcing. | |
